Memo to self:
Jan. 31st, 2005 01:36 amYou are not to attempt to clarify angry misunderstandings any more. You have not got negotiation skills, you have not been trained in conflict management, and you have an amazing gift for cocking things up if you don't do them exactly right.
So no more attempting to intervene when people are getting mad at each other.
Not unless you figure out how to summon the ghost of Ralph Bunche and get him to do the talking for you.
So no more attempting to intervene when people are getting mad at each other.
Not unless you figure out how to summon the ghost of Ralph Bunche and get him to do the talking for you.
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Date: 2005-01-31 06:44 am (UTC)no subject
Date: 2005-01-31 12:42 pm (UTC)no subject
Date: 2005-01-31 01:51 pm (UTC)Do I even want to know?
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Date: 2005-01-31 01:54 pm (UTC)I don't want to go into further detail. I've upset both of them enough already.
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Date: 2005-01-31 04:39 pm (UTC)However, if you are serious about negotiation skills - I recommend Suzette Hayden Elgin's books, especially 'The Gentle Art of Verbal Self-Defense'. She's got an LJ under
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Date: 2005-02-01 05:00 am (UTC)