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Verizon saga
Verizon claims they turned on my service on Friday 4 February at 10 AM. I get no dial tone at the apartment. I have used an old phone with a cord to test this, so battery charging is not an issue. I plugged in a partly charged new phone yesterday and got nothing. I checked for dial tone on two separate jacks using the cord phone and got nothing. I dialed my old number from my cell phone and got the message saying that the number had been changed to $NEW_NUMBER, which is what I requested. I then dialed $NEW_NUMBER and got ringing, but no answer. About six or ten rings in I got sent to Verizon residential voice mail, which is another service I requested.
I tried dialing this number from work, and got rings as well. I did not stick around for the voice mail.
Last night (7 February 2005, around 7 PM) I plugged in the new telephone and let it charge for several hours. Then I picked up my cellular phone and dialed $NEW_NUMBER. The cell phone got ringing, but the telephone plugged into the wall did not ring no matter how long I waited.
I called Verizon this morning at 800-427-8977. I was told that this was probably a problem with the jacks and that it would cost $99 a visit, but Verizon didn't care if someone else fooled with the wiring, so if I had a handy relative or a building superintendent then it would be all right to let them do the check up. I called building management around 10 AM at $MANAGEMENT_NUMBER. The girl there said that as far as she knew, they didn't do anything whatsoever with the phone wires. That was the phone company's responsibility.
I called my father's cell phone but got his voice mail. (Dad is a former employee of The Telephone Company, from the old days when there was a The Telephone Company.) I left a message.
It is now 10:56 AM. I am going to call 800-427-8977 again.
Got an automated spiel about the possibility of a box called a Network Interface Device in the closet, which can apparently be used for testing. Will try that when I get home. Tech has been scheduled to come out tomorrow between 8 AM and 12 noon anyway even though it will cost $99. bugger.
Verizon claims they turned on my service on Friday 4 February at 10 AM. I get no dial tone at the apartment. I have used an old phone with a cord to test this, so battery charging is not an issue. I plugged in a partly charged new phone yesterday and got nothing. I checked for dial tone on two separate jacks using the cord phone and got nothing. I dialed my old number from my cell phone and got the message saying that the number had been changed to $NEW_NUMBER, which is what I requested. I then dialed $NEW_NUMBER and got ringing, but no answer. About six or ten rings in I got sent to Verizon residential voice mail, which is another service I requested.
I tried dialing this number from work, and got rings as well. I did not stick around for the voice mail.
Last night (7 February 2005, around 7 PM) I plugged in the new telephone and let it charge for several hours. Then I picked up my cellular phone and dialed $NEW_NUMBER. The cell phone got ringing, but the telephone plugged into the wall did not ring no matter how long I waited.
I called Verizon this morning at 800-427-8977. I was told that this was probably a problem with the jacks and that it would cost $99 a visit, but Verizon didn't care if someone else fooled with the wiring, so if I had a handy relative or a building superintendent then it would be all right to let them do the check up. I called building management around 10 AM at $MANAGEMENT_NUMBER. The girl there said that as far as she knew, they didn't do anything whatsoever with the phone wires. That was the phone company's responsibility.
I called my father's cell phone but got his voice mail. (Dad is a former employee of The Telephone Company, from the old days when there was a The Telephone Company.) I left a message.
It is now 10:56 AM. I am going to call 800-427-8977 again.
Got an automated spiel about the possibility of a box called a Network Interface Device in the closet, which can apparently be used for testing. Will try that when I get home. Tech has been scheduled to come out tomorrow between 8 AM and 12 noon anyway even though it will cost $99. bugger.
