(no subject)

[camwyn]

Co-worker:

THROUGH THE DOOR LESS THAN FIFTEEN SECONDS.

Yes, I gave you a new password. Yes, I gave everyone that new password. Yes, your computer is now asking you if you want to change that password. Did you notice the part where it said you HAD to change that new password if you wanted to use the department software? Apparently not, because you felt that you could pounce on me when I had been THROUGH THE DOOR LESS THAN FIFTEEN SECONDS to demand that I explain whyyyyyyy it was asking you to do something and whaaaaaaaaaaat it wanted you to do.

And then it took you four tries to get through the password change because you insisted on hitting 'Enter' after typing in your old password even though the next blank said 'New Password' and the one after that said 'Confirm new password'.

Inability to understand 'You have to change your password' messages, and inability to follow 'here is how to change your password' instructions, is not a problem on par with fire, zombies, EMP, or kaiju!


Man, I cannot wait until we hire someone to do desktop support...

Comments

[daniidebrabant.livejournal.com]

Courage, hon. Halfway through the week. Then it's the weekend.

And Friday, you get to come and kill things. ^_^

[midnightlurker.livejournal.com]

Well, the password problem there is just an instinctive confusion of "Enter" and "Tab." I can see that happening -- "why doesn't 'enter' take me to the next blank?" Done it myself on occasion, though fortunately never in the company of tech support. :)

[camwyn]

"It says I have to change my password before I can log in. But you gave me a password. Should I change my password?" does not leave me in a sympathetic mood for lesser foibles, I fear.

[erisiansaint]

One of these days, you're going to have to have a yelling fit and scare the daylights out of every one of these sodding idiots that doesn't even give you time to take your coat off.

It should be a rant about manners, selfishness and the importance of LEARNING HOW TO SODDING READ.

That should scare them to the point where they at least give you a few minutes.

[fidelioscabinet.livejournal.com]

You know, we have to do this every single freaking month, and the password has to work with two different systems, which have slightly different password requirements, and yet nevertheless, for reasons which seemed good and sufficient to our management*, have to have the same password.

About 500 people here, including some pretty elderly medical professionals** and some clerical staff who did not complete high school, manage to do this without too much fuss every single freakin' time.

I salute you for managing to not kill this person, because we're not talking about dipping into the clueless barrel here, we're scraping the bottom.

*ObFiddlerontheRoofref: "God bless and keep the Tsar--as far away from us as possible."

**Doctors Know Everything, including the things they know nothing about.

[blackjack-svr.livejournal.com]

This is, in a nutshell, why I gave up on my IT career in its embryonic stages and took the leap off the cliff of solvency into the chasm of student loan debt in hopes of having an art career instead.