(no subject)

[camwyn]

Dear people of the corporate world:

If you call my company and want to talk to me, for the love of God, say what company you are with when you call. I don't know 'Jeff'. I don't know 'Dave'. I will not 'know what it's about' if you're talking to someone else who answered the phone before me. If you don't tell me what company you're calling from, I assume you're an unknown vendor and refuse your call. Period, end of sentence.

YES, even if we've had prior dealings! If you can't cough up an affiliation, or at least a full name, I don't know who you are!

*seethe* *fume* *froth*

No love,

Me.

Comments

And from the person who answers the phones

[northstar83.livejournal.com]

PS The receptionist doesn't appreciate it when you yell at them because said person refused your call for not coughing up an affiliation. Also, if you don't leave a voice mail, and continue to call back without telling us an affiliation, that person is STILL going to refuse your call. If you don't get that after the 3rd or 4th time, you deserve to be mocked.

Re: And from the person who answers the phones

[bexone.livejournal.com]

Also if you're a job applicant don't tell the receptionist who's trying to take a message for you that she's too stupid to do her job right when she's already explained that you won't get an answer to your question today because the HR people are all out of the office for a fairly major religious holiday.

Re: And from the person who answers the phones

[northstar83.livejournal.com]

That's a really good way to assure that you won't get the job.

Re: And from the person who answers the phones

[bexone.livejournal.com]

It was Yom Kippur; he was applying for a manager position at an apartment complex and was yelling at me.

I started composing the memo to HR before he'd even finished telling me how incompetent I was and slammed the phone down.

Common courtesy

[kelathefinn.livejournal.com]

Whatever happened to common courtesy and good business manners? I teach all my students to answer a business phone with the name of the business, their name, and 'how can I help you' - or 'how may I direct your call' - and I tell them when they call someone they should give the same information, but start with their name, then the business, then the reason for the call: 'This is X from The Z Group, and I'm calling because...' or 'I'd like to speak to'...

I'm wondering if this behaviour is a byproduct of the deplorable modern practice of "If X press 1, if Y press 2, if Z press 3..." which I have come to hate and which, unfortunately is invading Finland.

And - camwyn, there's a lovely story about Ig and Og and the pursuit of happiness at:

http://www.newyorker.com/critics/books/articles/060227crbo_books

Merry Midsummer!!

Re: Common courtesy

[mephron]

Actually, the official way where I work is 'department name', 'your name'. Our numbers aren't published and we're not supposed to be cold-called. Hell, I don't have the ability to authorize the purchase of a paper clip. If someone calls us like that, we're supposed to send them to the main company switchboard.

Re: Common courtesy

[camwyn]

Oh, woot. Og rules!

[acid-mousie.livejournal.com]

computer sales people are the absolute worst. there's usually a couple hundred a day and they are so rude and aggressive sometimes.
customers who've missed a call, 1471'd and got reception then expect me not only to know who they are without being told but to know who called them and what they wanted. bleurgh. people with money have no manners what so ever.

people who after hearing the name of the business ask if it's somewhere else. no, it's not, if it was the director's institute that is what i would have said when answering the phone.