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camwynGot a user whose machine's been freezing up the mouse cursor for a while- that is to say, about a week now. Last time this happened, the mouse resumed working after I unplugged it and plugged it back in. User has since found this to no longer be the case. In fact, the computer no longer acknowledges the existence of PS/2 mice, and a USB mouse is detected- but the cursor appears for a few seconds and does not respond to clicks or motion on the mouse. THen the cursor vanishes. It reappears every few seconds, still frozen, and disappears after that.
Machine is a Dell Dimension of some kind, running on a fully patched edition of Windows 2000. Mouse is currently a Logitech MX310 (I think). I have tried connecting PS/2 mice and USB mice. I have deleted all mice from the system while in safe mode in the hopes that it would detect the new one without conflict; it did not detect the Logitech in ps/2 mode, and showed the behavior given above when I took off the ps/2 to USB adapter and plugged it into the USB port.
Any tips? The BIOS setup screen is a typically crappy Dell one that does not let me see whether the PS/2 port is enabled or not.
ETA: I got into the options on the BIOS and saw that the PS/2 mouse port is indeed enabled. I cannot, however, get the machine to go back to factory defaults or failsafe defaults. That option simply doesn't exist.
EATA: After lunch, I am going to CompUSA and buying a PCI USB card for this computer, as well as any serial mice the store may have mouldering in the back. The USB card will have nowt to do with the standard on-board connectors, so if the USB mouse STILL doesn't work we'll have isolated the problem a little further. If there are any serial mice left, that'll be one more test...
Machine is a Dell Dimension of some kind, running on a fully patched edition of Windows 2000. Mouse is currently a Logitech MX310 (I think). I have tried connecting PS/2 mice and USB mice. I have deleted all mice from the system while in safe mode in the hopes that it would detect the new one without conflict; it did not detect the Logitech in ps/2 mode, and showed the behavior given above when I took off the ps/2 to USB adapter and plugged it into the USB port.
Any tips? The BIOS setup screen is a typically crappy Dell one that does not let me see whether the PS/2 port is enabled or not.
ETA: I got into the options on the BIOS and saw that the PS/2 mouse port is indeed enabled. I cannot, however, get the machine to go back to factory defaults or failsafe defaults. That option simply doesn't exist.
EATA: After lunch, I am going to CompUSA and buying a PCI USB card for this computer, as well as any serial mice the store may have mouldering in the back. The USB card will have nowt to do with the standard on-board connectors, so if the USB mouse STILL doesn't work we'll have isolated the problem a little further. If there are any serial mice left, that'll be one more test...
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Date: 2004-11-22 05:28 pm (UTC)it's also possible that the computer is sufferring from alzheimer's and need to retire...